Contact Us

¿Tienes alguna pregunta sobre un producto, tu pedido o un próximo lanzamiento de Pokémon TCG? ¡Estamos aquí para ayudarte!

En MMS Collectibles, nos comprometemos a brindar un excelente servicio al cliente y una excelente experiencia de compra para cada coleccionista.

Atención al Cliente

Para preguntas sobre:

  • Estado del pedido
  • Disponibilidad del producto
  • Información de envío
  • Asistencia de pago
  • Problemas con el pedido
  • Consultas generales

Contáctanos usando el formulario a continuación o envíanos un correo electrónico directamente.

Correo electrónico: mmscollectibles@gmail.com

Horario Comercial

Lunes a Viernes
9:00 AM – 6:00 PM (EST)

Sábado
10:00 AM – 2:00 PM (EST)

Domingo
Cerrado

Tiempo de Respuesta

Generalmente respondemos a todas las consultas dentro de las 24 a 48 horas hábiles.

Envío

Enviamos con orgullo a todo Estados Unidos. Todos los pedidos se empaquetan cuidadosamente para asegurar que tus coleccionables lleguen de forma segura.

Devoluciones

Debido a la naturaleza coleccionable de los productos de Pokémon TCG, todas las ventas son finales. Si tu pedido llega dañado o recibes el artículo equivocado, contáctanos dentro de las 48 horas posteriores a la entrega y estaremos encantados de ayudarte.

Frequently Asked Questions

Are all sales final?

Yes. Due to the collectible nature of our products, all sales are final. We do not accept returns, refunds, or exchanges. Once an order has been shipped, responsibility for delivery rests with the shipping carrier. While we carefully package every order to help protect your collectibles during transit, M&M Collectibles is not responsible for delays, lost, stolen, or damaged packages caused by the carrier.
Do you guarantee specific cards or pull rates?

Unfortunately, no. Every sealed product is packed by the manufacturer, so the cards inside are completely random. That's part of the excitement of opening TCG products!
How long does it take to process my order?

We typically process and ship orders within 1–3 business days. As soon as your order is on its way, we'll send you a tracking number so you can follow every step of its journey.
Do you make your own display stands?

Yes! Our display stands are designed and 3D printed by us with collectors in mind. They're made to showcase your favorite cards, graded slabs, booster boxes, and other collectibles.
Why shop with M&Ms Collectibles?

We're collectors too! We know how exciting it is to receive a new addition to your collection, which is why every order is carefully packed and handled with the same care we'd expect for our own collectibles.